Architecting and building the technical foundation for your back-of-house systems that support your operations—such as CRMs, WMS, OMS, WFM, their interfaces to other systems or data warehouses, as well as mission-critical systems like your ERP or HRIS—is essential to a business. Too often these systems get minimal resources as they are not customer-facing and thus collect a lot of tech debt, ultimately making teams much less efficient and slowing down important processes like your month-end close. Making the right investment so these issues don’t hold your company back pays huge dividends, especially when considering M&A or an IPO. The goal is to have a thought-out architecture and plan to create loosely coupled systems that meet your needs, resulting in reduced overhead for correcting issues with manual intervention and improved data accuracy.