Operational excellence and strategic transformation

Operational excellence and strategic transformation

Thirty years inside operations, working with founders, boards, VCs and PE sponsors when operations become the constraint to value creation.

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Continuous improvement cycle: plan, do, check, act, standardize, improve

I’ve spent thirty years transforming operations at companies when it mattered most—during explosive growth, post-acquisition, distress, and pre-exit cleanup with the goal of unlocking enterprise value. I work with founders, BODs, VCs and PEs when operations become the constraint to value creation. What distinguishes me from most consultants is the depth of operating experience I bring from successfully navigating inflection points and translating those lessons into practical execution for companies in motion. I bring the pattern recognition that comes from doing this work across industries and company stages—and the hands-on execution capability to turn strategy into results.

How to restructure a distressed company

In early 2022, Peloton faced a set of existential threats. The company had more then $1 billion in liabilities that I negotiated down to under $350 million. Developed and implemented a new Supply Chain strategy that consolidated Manufacturing, Logistics, Installation Member Support that reduced costs while improving Member Satisfaction.

Peloton operational impact

How to scale a business the right way

In my 12+ years at Netflix, I helped scale Netflix from a startup with no subscribers to more than 30 million, defeating industry incumbent, Blockbuster, navigating the dot-com crash, and successful transition to streaming. There was no blueprint to follow to help build this iconic company and many of the successes we had have been copied by other successful companies.

0 to 30M Subscribers

0 to 30M Subscribers

DVD to Streaming

DVD to Streaming

HOW I WORK

How Mackenzie-Maxwell engages with customers

In addition to holding C-Level positions at Peloton and Netflix, I have been an officer at startups, advisor, and board member. As Mackenzie-Maxwell, I have consulted for iconic brands.  

Three decades leading operations at companies that defined their categories

Company Officer

Advisor / Consultant / BOD Member

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Let’s talk about where operations are constraining value

Bring clarity to the operating decisions that shape your next chapter of growth.

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